Returns / exchanges

  • You can either return the items or exchange them for a different size within 14 days from the date of delivery thereof.

     

    • In case of full return of the order, the full refund (including shipping costs) will be made.

    • In case of partial return of the order, shipping costs are non-refundable. These costs will only be covered, if the item involves a manufacturing defect.

    All tags of the items to be returned / exchanged must be intact, the items must be unworn, undamaged, and clean.

    • Make sure to include a paper version of VAT invoice with the items to be returned. You will keep e-invoice attached in the order confirmation email.

    • Money will be refunded within 1 business day from the date of delivery of the item to be returned.

    The direct cost of returning the items shall be borne by the Buyer.

    In case of exchange of the item for a different size, please contact us by email info@vova-lingerie.eu so that we could process your replacement.

    • The new item will be shipped using the same delivery method to the delivery address appearing on the original order, once the item to be replaced is returned. Delivery is free of charge.

    • The item can be exchanged only once. 


    You can return or exchange items free of charge via Omniva's parcel machines by completing a return form in the Flipo return system.

    Fill in free of charge returns / exchange form for Latvian customers >>>

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    Fill in free of charge returns / exchange form for Lithuanian customers >>>


    Flipo returns platform is owned by "Omniva". All questions, suggestions, requests or complaints regarding the Flipo system should be addressed to the management of "Omniva". The seller, "Mano paslaptis", is only the payer for this service.


    If this method of return is not convenient for you, you can return the items at own expense by choosing a way that is most convenient for you to the address indicated on the purchase invoice: L. Asanavičiūtės g. 8-153, LT-04302 Vilnius, Lithuania, or Omniva self-service parcel terminal "Vilniaus IMPULS Asanavičiūtės paštomatas" – Vilnius, Lithuania.

    The items to be returned sent to another address or via another self-service parcel terminal will not be delivered to the seller.

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