Returns/exchanges

  • You can exchange the size or colour of an item bought in 14 working days after the day of delivery.

    If You decide to exchange the items You bought, You will not be reimbursed for the delivery. These expenses are covered only if an item has manufacturer‘s defect.
    The items have to be returned with original labels, not worn, ruined and stained.
    When replacing items, please send together the copy of a document proving the acquisition of goods (a cheque, received together with the items bought or by e-mail).
    Inform us about sending the item (-s) the same day, by e-mail info@vova-lingerie.eu.
    Having received the item being replaced, the replacement will be sent by post or using Omniva services machines in 1-2 working days.

    Important! Non–EU customers may not have their goods replaced. If the goods are discovered to have a manufacturing defect we will make a 100% refund.


     

    You can return the goods in 14 working days after the day of delivery.

    If You decide to return the goods, You will not be reimbursed for the delivery. These expenses are covered only if an item has the manufacturer‘s defect.
    The goods have to be returned with original labels, not worn, ruined and stained.
    When returning the goods, please send together the copy of a document proving the acquisition of goods (a cheque, received together with the goods bought or by e-mail).
    Inform us about sending the goods the same day, by e-mail info@vova-lingerie.eu.
    You will receive a refund immediately after these goods reach us.

    Important! Non–EU customers may not return the goods. If the goods are discovered to have a manufacturing defect we will make a 100% refund.


    When you order delivery to an Omniva parcel machine, you can return or exchange the item free of charge.

    The return code is included in the parcel notification that you will receive by text or e-mail. You can use the code to return the parcel to the Omniva parcel machine.

    You can find the instructions for returning orders to a Omniva parcel machine here >>>

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